Terms & Conditions
TERMS & CONDITIONS
Effective Date: [DATE]
Welcome to the DUSK HERON website.
These Terms & Conditions govern your access to and use of the DUSK HERON website and your purchase of products through our online store.
By accessing our website, creating an account or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. ABOUT THESE TERMS
The terms “DUSK HERON”, “we”, “us” and “our” refer to HERON VENTURES, the owner/operator of the DUSK HERON brand and website.
The terms “you”, “your”, “customer” and “user” refer to any person accessing the website or purchasing products from us.
2. USE OF THE WEBSITE
You agree to use the DUSK HERON website only for lawful purposes.
You must not:
* Use the website for fraudulent or unlawful purposes;
* Attempt to gain unauthorised access to our systems;
* Interfere with website security or functionality;
* Copy, reproduce or commercially exploit our content without permission;
* Upload malicious code or harmful material; or
* Misuse another person’s account or personal information.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
3. PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, colours, sizing and other information displayed on the website are accurate.
However, colours may appear differently depending on your device or screen settings.
Product availability is subject to stock.
DUSK HERON reserves the right to discontinue, modify or limit the availability of any product without prior notice.
4. PRICING
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed at any time. However, changes will not affect orders that have already been confirmed and accepted.
In the event of a genuine pricing error caused by a technical or typographical issue, DUSK HERON reserves the right to cancel the affected order and issue an appropriate refund.
5. ORDERS
Placing an order constitutes an offer to purchase a product.
An order is considered accepted only after payment verification and confirmation by DUSK HERON.
We reserve the right to cancel or refuse an order where:
* The product is unavailable;
* Payment cannot be verified;
* Incorrect pricing or technical errors have occurred;
* The delivery address is not serviceable;
* Fraudulent or suspicious activity is identified; or
* The order otherwise violates these Terms.
If an order is cancelled after payment has been successfully received, the applicable refund will be processed according to our Refund/Exchange Policy and applicable law.
6. PAYMENTS
Payments are processed through authorised third-party payment gateways.
DUSK HERON does not intentionally store complete payment card information on its own systems.
By completing a transaction, you confirm that the payment information provided by you is accurate and that you are authorised to use the selected payment method.
7. SHIPPING
Shipping and delivery are governed by our Shipping Policy.
Estimated delivery timelines are indicative and may vary depending on destination, courier availability and circumstances beyond our reasonable control.
8. RETURNS, EXCHANGES & REFUNDS
Returns, exchanges and refunds, where applicable, are governed by our separate Refund & Exchange Policy.
Customers should review that policy before placing an order.
Nothing in these Terms is intended to restrict any non-waivable rights available to consumers under applicable Indian law.
9. INTELLECTUAL PROPERTY
All content appearing on the DUSK HERON website, including but not limited to:
* Brand name;
* Logo;
* Graphics;
* Product designs;
* Photographs;
* Videos;
* Artwork;
* Text;
* Website design;
* Product descriptions; and
* Other creative material
is owned by or licensed to DUSK HERON and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, republished or commercially exploited without prior written permission.
10. USER CONTENT
If you submit reviews, photographs, comments, feedback or other content to DUSK HERON, you confirm that you have the right to submit that content.
You grant DUSK HERON a non-exclusive right to use, reproduce and display such content for legitimate brand, marketing and communication purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading or otherwise inappropriate.
11. THIRD-PARTY SERVICES
The website may use third-party services including payment gateways, logistics providers, analytics services and other technology providers.
DUSK HERON is not responsible for independent third-party websites, systems or services that are outside our reasonable control.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, DUSK HERON will not be responsible for indirect, incidental or consequential losses arising from the use of the website or delays or interruptions beyond our reasonable control.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under applicable law.
13. FORCE MAJEURE
DUSK HERON will not be considered in breach of these Terms where performance is delayed or prevented by circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, civil disturbances, technical failures, transportation disruptions, pandemics or other force majeure events.
14. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The updated version will be published on the website with a revised effective date.
Continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.
15. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute shall be subject to the jurisdiction of the courts at [CITY, STATE], India, subject to applicable consumer protection laws.
16. CONTACT
For questions regarding these Terms:
HERON VENTURES
Email: [LEGAL/SUPPORT EMAIL]
Registered Address:
1104, IVORY TOWERS, PUNE-SATARA ROAD, PUNE - 411037
By using this website or placing an order, you confirm that you have read and accepted these Terms & Conditions.