Shipping Policy
SHIPPING POLICY
Effective Date: [DATE]
At DUSK HERON, we aim to make every order experience simple, secure and reliable.
This Shipping Policy explains how your order is processed, dispatched and delivered when you purchase products through the DUSK HERON website.
1. ORDER PROCESSING
Once your order has been successfully placed and payment has been confirmed, you will receive an order confirmation through your registered email address and/or mobile number.
Orders are generally processed within [24–48 working hours], excluding Sundays and public holidays.
Processing includes payment verification, product availability confirmation, quality inspection, packing and preparation for dispatch.
During launches, limited drops, sale periods or periods of exceptionally high demand, processing may take longer. We will make reasonable efforts to keep customers informed of any significant delays.
2. DISPATCH & TRACKING
Once your order has been dispatched, you will receive a shipping confirmation containing the relevant tracking information.
Orders may be delivered through third-party courier and logistics partners selected by DUSK HERON.
Delivery timelines begin from the date of dispatch and are estimates rather than guaranteed delivery dates.
Customers are responsible for ensuring that the shipping address, contact number and other delivery information provided during checkout are accurate.
3. DELIVERY TIMELINES
Estimated delivery timelines within India are generally:
Metro cities: [X–X working days]
Other locations: [X–X working days]
Remote locations: [X–X working days]
Actual delivery time may vary depending on the destination, courier serviceability, weather, public holidays, operational disruptions and other circumstances beyond our reasonable control.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed at checkout before payment is completed.
DUSK HERON may offer free shipping on selected orders, campaigns or minimum order values. Such offers will be clearly communicated at the time of purchase.
Shipping charges may vary depending on the destination, order value, package weight and applicable logistics rates.
5. INTERNATIONAL SHIPPING
International shipping may be offered to selected countries and locations.
International customers are responsible for any customs duties, import taxes, local taxes or other charges imposed by the destination country unless expressly stated otherwise at checkout.
Customs clearance may affect delivery timelines and is outside DUSK HERON’s direct control.
6. DELIVERY ATTEMPTS & RTO
Customers are responsible for being available to receive their orders and for providing a complete and accurate delivery address.
An order may be returned to origin (RTO) if:
* The address provided is incorrect or incomplete;
* The recipient is unavailable after repeated delivery attempts;
* Delivery is refused;
* The destination is not serviceable; or
* Other circumstances prevent successful delivery.
In case of an RTO caused by incorrect customer information, refusal of delivery or customer unavailability, additional shipping charges may apply for re-dispatch.
7. DAMAGED OR TAMPERED PACKAGES
If a package appears visibly damaged or tampered with at the time of delivery, customers are advised to refuse delivery where possible and immediately contact DUSK HERON Customer Support.
For any delivery-related complaint, customers may be required to provide photographs, videos, packaging details, order information or other evidence necessary to investigate the matter.
8. DELIVERY DELAYS
DUSK HERON makes reasonable efforts to ensure timely delivery. However, delays may occur due to circumstances including:
* Courier disruptions;
* Weather conditions;
* Natural disasters;
* Strikes or operational disruptions;
* Public holidays;
* Government restrictions;
* Remote-area delivery limitations;
* Customs clearance; or
* Other force majeure events.
DUSK HERON will not be responsible for delays caused by circumstances beyond its reasonable control.
9. ORDER CHANGES & CANCELLATION
Requests to change the delivery address, product or other order details must be made before the order enters processing or dispatch.
Once an order has been processed or dispatched, changes or cancellations may not be possible.
Customers should contact us as soon as possible if any correction is required.
10. CONTACT
For shipping-related assistance:
DUSK HERON
Email: [SUPPORT EMAIL]
Customer Support Hours: [DAYS & TIME]
By placing an order on the DUSK HERON website, you acknowledge and agree to this Shipping Policy.